Terms & Conditions

Last updated: January 2026

1. About these terms

These terms govern bookings made with Twin Taxi Ltd ("we", "us"). By booking a journey with us — by WhatsApp, phone or any other channel — you agree to them.

2. Bookings and quotes

A booking is confirmed when we send you a fixed price and you accept it. Quoted fares assume the route, passenger count and luggage you told us. Material changes on the day may change the fare; we will tell you before proceeding.

3. Cancellations and no-shows

Cancel free of charge up to two hours before a scheduled pickup. Later cancellations, or a no-show at the pickup point after reasonable waiting, may be charged up to the full fare.

4. Waiting time

Airport pickups include 60 minutes of free waiting after the flight lands. All other pickups include 10 minutes. Additional waiting is charged at the rate advised at booking.

5. Conduct and liability

Drivers may refuse or end a journey where behaviour is abusive, unsafe or illegal. We are not liable for losses caused by events outside our reasonable control, including traffic, weather and road closures. Nothing in these terms limits liability for death or personal injury caused by our negligence.

6. Lost property

Items left in a vehicle are logged and held for 28 days. Return by courier is at the owner’s cost.

7. Complaints

Contact us using the details on the Contact page. We aim to acknowledge within one working day and resolve within five.

8. Changes

We may update these terms; the version in force is the one published here on the date of your booking.

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